General terms and conditions of sale
This translation is provided for convenience; the French version is the reference and prevails in case of any difference.
1. Purpose
These general terms and conditions of sale govern orders placed on the Biscotto website with Biscotto Croc for artisanal cookies, tiramisus and cookie bowls intended for pickup on site or for delivery in Brussels and the surrounding area.
2. Prices and payment
The prices displayed on the website are stated in euros. Payment is made when the order is picked up or delivered, by card or in cash, according to the method chosen when ordering. No payment is made online, and no deposit or advance payment is requested when the order is placed. An order is only confirmed once it has been explicitly accepted by Biscotto Croc (an order may be refused, in particular where a time slot is full or a product is unavailable).
3. Delivery and pickup
Orders are prepared for a pickup or delivery time slot chosen by the customer when ordering, subject to availability. For deliveries, a minimum order amount and delivery charges apply depending on the destination municipality; these are displayed before the order is finally submitted.
4. Right of withdrawal — exclusion
In accordance with Article VI.53 of the Code of Economic Law (transposing Article 16 of European Directive 2011/83/EU on consumer rights), the 14-day right of withdrawal does not apply to foodstuffs that are perishable or liable to deteriorate rapidly, which is the case for the products sold on this website (fresh cookies, tiramisus, cookie bowls). Once an order has been confirmed and prepared, it therefore cannot be withdrawn from as of right. Any complaint relating to the quality or conformity of a product received naturally remains admissible.
5. Allergens and product information
The list of major allergens is shown on each product page, before purchase, in accordance with European Regulation (EU) No 1169/2011. If in doubt or in the case of a specific allergy, you are advised to contact Biscotto Croc before ordering.
6. Complaints and disputes
Any complaint may be sent to contact@biscotto.eu. These terms and conditions are governed by Belgian law.