Frequently asked questions

Choose your products in the shop, then at checkout pick delivery or pickup, choose a time slot and leave your details. Your order starts as a request: it's confirmed once Biscotto accepts it, and you get an email as soon as it's accepted or declined.

For same-day delivery, until 12:00; for same-day pickup, until 20:30 (Brussels time). After that, the first available day is tomorrow. The time slots offered depend on availability.

You pay on pickup or delivery, by card or in cash; nothing is paid online or when you order. If you pay in cash, tell us at checkout how much you'll pay with so we can bring change.

Email us as soon as possible at contact@biscotto.eu. Our products are made fresh for your order: once it's confirmed and prepared, the right of withdrawal doesn't apply, as with any perishable food.

In the 42 municipalities in and around Brussels listed under delivery areas, each with its own fee and minimum order. If yours isn't listed, we don't deliver there yet, but you can still pick up your order.

Delivery fee: €3 to €15 depending on the municipality; minimum order: €12 to €35. You'll see the exact fee before you confirm your order. Delivery is free from €40 in the municipalities on our list (except distant ones, with a fee above €10); elsewhere, delivery is quoted on request. Pickup has no fee and no minimum.

Pickup is in Molenbeek-Saint-Jean, with no fee and no minimum. The exact address isn't published: it's only given for confirmed orders and comes in the “Order confirmed by Biscotto” email, with the date and time slot.

At checkout, you choose a delivery or pickup time slot from the ones available. Each time slot has a limited number of places: if it's full, pick another one.

Yes. Every dessert is made by hand, with carefully worked recipes and thoughtfully chosen ingredients, for the orders and time slots announced.

Cookies, tiramisus and cookie bowls, plus limited editions every month. Cookies also come in boxes of 4, 6 or 8, and tiramisus in boxes of 3 or 6.

On every product page, under “Contains” and “May contain traces of”. Our products are made in a kitchen where several allergens are handled: if you have a severe allergy or any doubt, contact us before ordering.

Our storage and tasting tips for each type of product (room temperature, fridge, freezer, reheating) are on the Storage & enjoying page.

A small artisan bakery in Brussels where generous cookies, tiramisus and cookie bowls are made by hand. At its head is Biscotto, a duck as greedy as he is unpredictable, who believes a day gets better as soon as there's something good to eat.

By email at contact@biscotto.eu, or on our social media (links at the bottom of the page).